Case Study: Discovery Limited achieves greater employee satisfaction and HR productivity with SAP solutions

How South African insurer Discovery reduced time-to-hire by 25% and realized savings of up to €1.3 million with HR self-services based on SAP solutions

Discovery Limited, a South African insurance and financial services company, wanted to reduce manual HR inefficiencies and improve the employee experience while supporting a 12,000-strong workforce. Working with SAP, the company used SAP SuccessFactors solutions, SAP Business Technology Platform, and SAP Conversational AI services to create a more modern, self-service HR environment.

SAP helped Discovery implement an automated HR portal, intelligent chatbot, workforce analytics dashboards, and RPA-enabled pre-employment checks. As a result, Discovery cut time-to-hire by 25%, saved €1.3 million across HR, improved request resolution from 80% to 93%, and reduced generalist HR headcount by 32%, while employee feedback reached 2.5 out of 3.

Discovery Limited

Kammy Sing

Group Head of People Operations