SAP
1923 Case Studies
Case Study: SMR Automotive achieves stronger upstream operations support with SAP Enterprise Support
A SAP Case Study
How SMR Automotive Systems was able to give its users confidence with help from the support team for SAP Ariba Procurement solutions
SMR Automotive Systems India Limited, a Mumbai-based automotive manufacturer, needed reliable support for its upstream operations and help increasing user adoption of SAP Ariba Procurement solutions. The company works in a complex manufacturing environment, so responsive assistance and issue resolution were important to keep procurement processes running smoothly.
SAP provided SAP Enterprise Support and a dedicated support team that continuously monitored pending tickets, involved subject-matter experts, and recommended the best solutions for each issue. As a result, SMR Automotive reported strong confidence in the system, improved adoption support, and highly professional service from SAP, with the team praised for its commitment and effective problem-solving.
Open case study document...
SMR Automotive
Trilok Negi
IT Senior Project Manager