Case Study: Siemens Energy achieves more effective problem resolution with SAP Field Service Management

How Siemens Energy gives technicians all the data they need to resolve customer issues at their fingertips with SAP Field Service Management

Siemens Energy needed to digitalize and streamline customer outage management, service execution, and service reporting while improving on-time delivery and customer satisfaction. The company wanted a paperless process and better access to customer and site data for its field technicians, using SAP Field Service Management.

SAP implemented SAP Field Service Management as a central hub for outage planning, site activity execution, and reporting. The solution integrated with Siemens Energy’s ERP and Service Report Compiler tool, enabled online/offline access and smart forms, and helped standardize site data capture. To date, more than 110 outages have been planned or completed and over 200 smart forms deployed, improving collaboration, real-time data access, and problem resolution.

Siemens Energy

Andres Godoy

Head of Digital Field Service