Case Study: e-regio achieves greater agility and customer focus with SAP Signavio

How SAP Signavio solutions gave e-regio real-time process mining that both increased agility and enhanced customer focus

e-regio, a major regional energy service provider in Germany, needed to harmonize processes, roles, and IT systems after a merger while staying agile in a volatile utilities market. The company wanted greater process transparency and data-driven decision-making to support continued growth, stronger customer service, and long-term customer satisfaction. SAP Signavio was selected to help e-regio analyze and redefine operations.

Using the SAP Signavio business process transformation portfolio, e-regio gained 360-degree process visibility, better role clarity, and improved collaboration across teams. SAP Signavio helped identify process weaknesses, unnecessary costs, and incorrect master data, especially in the electricity grid connection process. As a result, e-regio achieved faster process adjustments, better evaluation of automation opportunities, stronger customer focus, and lower process and business costs.

e-regio

Rico Schellbach

Process Manager