Case Study: Commpro achieves better customer success with SAP Services and Support

How SAP partner Guangzhou Commpro Information Technology is leveraging specialized expertise and guidance from SAP to help its customers on their digital transformation journeys

Commpro, a Guangzhou-based IT consulting and solutions provider, needed specialized guidance to become a leading service vendor in South China and to help customers implement next-generation ERP in a private cloud. To address this challenge, Commpro turned to SAP Services and Support, including the partner coaching service for SAP S/4HANA Cloud, private edition.

SAP provided live coaching, advisory support, and on-demand expert guidance to help Commpro solve configuration, technical, and project management issues and better integrate RISE with SAP into customer plans. As a result, Commpro improved project issue handling, reduced support tickets, controlled costs, and strengthened customer success, with each partner receiving 3 hours of coaching calls and expert write-ups from SAP.

Commpro

Binghong Chen

Marketing Director