Case Study: NTT DATA Business Solutions improves SAP S/4HANA Cloud rollout stability with SAP Enterprise Support

How SAP Enterprise Support services played an instrumental role in stabilizing NTT DATA Business Solutions' rollout waves of SAP S/4HANA Cloud Public Edition

NTT DATA, a professional services company with more than 15,000 employees, faced the challenge of stabilizing rollout waves for SAP S/4HANA Cloud Public Edition while improving overall operations. The company worked with SAP Enterprise Support services and used SAP S/4HANA Cloud Public Edition to address these needs.

SAP helped NTT DATA by providing a customer insights dashboard through SAP Enterprise Support, giving the team better visibility into support metrics, service-level agreements, and response levels. As a result, rollout waves were stabilized and operations improved, with the dashboard delivering measurable gains in support transparency and performance tracking.

NTT DATA

Tsvetanov Hristiyan

Team Manager