Case Study: Mitre 10 achieves seamless SAP landscape monitoring and faster issue resolution with SAP Cloud ALM

How SAP Cloud ALM helps Mitre 10 reach quicker solutions and accurate reporting through seamless SAP landscape management

Mitre 10, a New Zealand retail company with more than 7,000 employees, needed a better way to manage its SAP landscape and production support across a 24x7 service desk. The company turned to SAP Cloud ALM and SAP Services and Support to improve monitoring, error handling, and reporting.

SAP implemented SAP Cloud ALM to integrate monitoring with Mitre 10’s service desk, helping the operations team categorize and group errors more effectively. As a result, Mitre 10 achieved quicker resolutions and more accurate reporting, improving support for its production environment.

Mitre 10

Owen Werner

Head of ICT