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Case Study: Cleveland Cliffs achieves a fast, zero-disruption SAP S/4HANA upgrade with SAP ActiveAttention
A SAP Case Study
How SAP ActiveAttention provided the services, tools, and direct access to experts Cleveland Cliffs needed to complete its SAP S/4HANA upgrade project within three months
Cleveland Cliffs, the largest flat-rolled steel company in North America, needed to unify processes across supply chain, sales, procurement, CRM, and finance while integrating new acquisitions. To do that, it decided to upgrade to the latest version of SAP S/4HANA and turned to SAP ActiveAttention for help with the complex project, which had to be completed quickly and with minimal disruption.
SAP supported Cleveland Cliffs with upgrade planning, system prerequisites, dedicated experts, and rapid incident resolution through a coordinated Customer Center of Expertise model. The upgrade was completed in under three months with zero business disruption, improved performance and security, and a 50% reduction in downtime plus a 60% reduction in unplanned outages.
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Cleveland Cliffs
Awais Shehzad
Director of Enterprise Applications and SAP Systems