Case Study: Norte Energia achieves automated, traceable maintenance operations with SAP Field Service Management

How Norte Energia improved governance in maintenance processes, resulting in increased visibility and efficiency, using SAP Field Service Management

Norte Energia, a Brazilian clean energy generation and trading company, faced heavy manual effort in maintenance scheduling, technician allocation, and service-order tracking, along with poor integration between SAP ECC and its legacy field service system. To improve governance and data integrity, the company chose SAP Field Service Management and SAP Service and Asset Manager, with support from SAP partner Iquant Consulting.

SAP helped Norte Energia automate maintenance scheduling and achieve 100% traceability of service order postings, going from kickoff to go-live in just 4 months. The result was better visibility and efficiency in maintenance processes, simpler audit and regulatory reporting, and faster service order execution that boosted technician productivity and increased the number of work orders completed on time and with higher quality.

Norte Energia

Marcos Hudum

Systems Coordinator