Case Study: National Grid achieves smoother HR and learning management upgrades with SAP SuccessFactors

How National Grid collaborated with SAP experts to enable project success

National Grid UK Limited, a major utilities company, faced the challenge of upgrading its goal management plan and refreshing its learning management system during an employee transition between company codes. The company highlighted the need for responsive support and smooth communication, and worked with SAP, including SAP SuccessFactors solutions, to manage these changes.

SAP implemented support for the goal management plan upgrade and provided a rapid response to the last-minute learning management system refresh request. The result was smoother issue resolution, improved collaboration, and a successful project outcome, with National Grid noting that SAP’s efforts significantly contributed to overall success.

National Grid

Ana Maria Pavalache

IT Group Function