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Case Study: Kärcher achieves higher user satisfaction and faster SAP SuccessFactors adoption with SAP Digital Business Services
A SAP Case Study
How Is Proactive Software Support Helping a Cleaning Systems Giant Make the Most Out of Its IT Investments
Kärcher, the global cleaning technology leader, needed to get more value from its SAP SuccessFactors investments while supporting a large, distributed workforce. The company also wanted help building the case for future cloud-based HR deployments and improving integration across its digital HR landscape. SAP Digital Business Services and SAP Enterprise Support services were brought in to support these goals.
SAP implemented proactive software support, expert-guided workshops, online learning, and integration guidance for Kärcher’s SAP SuccessFactors solutions. The result was faster ramp-up on new functionality, higher user satisfaction, and a clearer roadmap for future HR deployments. Measurable impact included 20% less time to understand integration deployment options and 5 days of training saved.
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Kärcher
Matthias Mehrtens
CIO & Vice President Information Systems