Case Study: Getlink restores financial processes with SAP Enterprise Support

How Getlink was able to resolve an implementation issue with help from the technical support team from SAP Enterprise Support

Getlink, a travel and transportation company in Paris with about 3,600 employees, faced a disruption to its financial processes after upgrading to a new version of SAP S/4HANA Cloud Private Edition. The issue was traced to custom code being inactivated during the upgrade, creating a challenge that required expert support from SAP.

SAP Enterprise Support identified the root cause and provided clear technical guidance to help Getlink resolve the problem. With SAP’s support, Getlink was able to overcome the upgrade issue and restore its financial processes, avoiding longer disruption and enabling a smoother transition to the new SAP S/4HANA Cloud Private Edition version.

Getlink

Gilles Grevet

Chief of MIS Projects