Case Study: Fronius achieves faster support resolution with SAP Concur solutions

How Fronius Canada turned to customer support for SAP Concur solutions to accelerate issue resolution time

Fronius Canada Ltd., a global industrial manufacturer of grid-tie inverters, welding systems, and solar string inverters, needed faster help resolving questions around its SAP Concur solutions. The company wanted expert support that could quickly clarify issues and reduce time spent searching for answers.

SAP Concur support provided direct access to experts who researched the issue and delivered a working solution tailored to Fronius’s needs. According to Fronius, this accelerated resolution time and the direct support experience was a “true differentiator,” improving responsiveness and making problem-solving more efficient.

Fronius

Laxmi Hanumanaguthi

Accountant