Case Study: Fujian Qinqin improves SAP support adoption and product functionality use with SAP S/4HANA Cloud Public Edition

How food and beverages company Fujian Qinqin is enabling more functionalities in its cloud ERP solution with the Real-Time Support approach from SAP

Fujian Qinqin Incorporated Co. Ltd., a consumer products company in China, needed help adopting more product functionality and improving how its IT team communicated with support. The company worked with SAP, using SAP S/4HANA Cloud Public Edition along with support offerings such as Real-Time Support and Support Accreditation training.

SAP’s technical support and development teams proactively guided Fujian Qinqin on product topics and troubleshooting, especially in globalization financials and sales. As a result, Fujian Qinqin was able to adopt more SAP S/4HANA Cloud Public Edition functionality and communicate more effectively with support, improving its overall support experience.

Fujian Qinqin

Xiaolong Chen

Chief Information Officer