Case Study: Promesa achieves real-time supply chain visibility and better customer service with SAP S/4HANA and SAP SuccessFactors

How Does Real-time Visibility into the Supply Chain and Employee Performance Equal Better Customer Service

Promesa, a large wholesale distributor of hardware and automotive products in Ecuador, faced challenges supporting its rapid business growth. The company needed faster, more efficient processes, consistent information for decision-making, and to reduce its reliance on manual tasks. To address this, Promesa partnered with vendor SAP to migrate from SAP ERP to SAP S/4HANA.

The solution implemented by SAP, with assistance from Seidor S.A. for HR functions, provided a digital core with real-time visibility across finance and the supply chain. The results included vastly faster processing of financial information, a 20% reduction in manual processes, and increased productivity. This enabled Promesa to achieve better customer service and support its long-term growth.

Promesa

Miguel Sotomayor

Technology Manager