Case Study: Patterson Dental achieves faster, more efficient field service with SAP Field Service Management

How Does Integrated Field Service Management Help Save Time and Cut Costs

Patterson Dental, a wholesale distributor of dental health products and equipment, needed a better way to coordinate thousands of customer appointments and on-site repairs across the U.S. Its field technicians were spending too much time on manual route planning and travel, creating challenges for customer service and efficiency. Patterson turned to SAP and SAP Field Service Management, along with SAP Services and Support, to gain better insight into scheduling and dispatching.

SAP implemented an integrated field service solution that streamlined scheduling, improved routing with real-time traffic data, and helped coordinators and technicians manage appointments more effectively. The results included a 5% reduction in miles traveled, 40 metric tons of carbon emissions reduced per year, 2–5 minutes saved per job for coordinators, and 13 minutes of unbilled travel time saved per billed hour, which increased billable hours and revenue for Patterson Dental.

Patterson Dental

Larry Fox

Senior Director – Technical Service