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Case Study: SH Integrated Services improves service delivery efficiency with SAP Hybris Cloud for Customer
A SAP Case Study
How Do You Track Service Delivery to Improve Mobile Workforce Efficiency
SH Integrated Services, an integrated building services provider, faced challenges in enhancing the service delivery of its large mobile workforce and reducing the administrative workload for its staff. To address this, they worked with vendor SAP to implement the SAP Hybris Cloud for Customer solution.
The solution from SAP provided real-time tracking of service delivery on both desktop and mobile devices, automating administrative processes and creating a single source of truth for customer data. This resulted in real-time reporting for management, shared information between field and office teams, and monthly productivity savings of US$4,865. The implementation also led to a faster response time for case breakdowns.
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SH Integrated Services
Richard Chua
Senior Project Manager