Case Study: PostNL achieves greater employee engagement and 25% lower HR and IT costs with SAP SuccessFactors and SAP Concur

How Do You Satisfy the Online Shopping Boom While Maintaining Excellent Human Resources for Your Employees

PostNL, a major European mail and parcel delivery service, faced the challenge of managing a large, seasonal workforce and rising package delivery demands with outdated, fragmented HR systems. To boost employee engagement, streamline operations, and reduce costs in a competitive market, they turned to vendor SAP for a solution using SAP SuccessFactors and SAP Concur solutions.

By implementing SAP's cloud-based technology, PostNL created a single, mobile-friendly HR portal called MyHR. This SAP solution automated manual processes, provided self-service applications for employees, and consolidated 15 legacy systems. The results included a 25% reduction in HR and IT costs, a five-day reduction in payroll processing time, and significantly increased employee engagement and operational agility.

PostNL

Bernard de Vries

Chairman of the Workers Council