Case Study: Fonterra improves process order management with SAP Fiori and SAP Innovative Business Solutions

How Do You Earn the Trust of Two Billion Dairy Consumers

Fonterra Co-Operative Group Limited, a global dairy cooperative, faced the challenge of managing over 200 complex and time-consuming process-order management procedures to ensure product quality and food safety. To simplify these operations and improve traceability for consumers, the company worked with vendor SAP and utilized the SAP Fiori user experience.

The solution implemented by SAP was a custom-developed SAP Fiori app that provided operators with a simple, consumer-like interface. This streamlined workflows, replaced paper-based systems, and enabled real-time data capture. SAP's solution delivered significant results, including a greater than 99% reduction in overproduction errors, a 62% reduction in the time to enter inspection identifications, and the streamlining of over 200 processes. These improvements led to enhanced productivity, lower business risk, and reduced training costs for Fonterra.

Fonterra

Rob Howell

General Manager of Manufacturing Operations Australia