Case Study: Fairfax Water achieves a successful digital finance transformation with SAP S/4HANA and SAP Enterprise Support

How Do Expert Services and Support Ease Digital Finance Transformation

Fairfax Water, a Virginia water utility serving nearly two million residents, needed to modernize its finance and accounting operations by moving off a legacy ERP system. The team wanted better reporting, a more intuitive user interface, and stronger support to help manage an in-house conversion to SAP S/4HANA, with SAP Enterprise Support services playing a key role.

SAP provided SAP Enterprise Support, SAP Early Adopter Care, and SAP Enterprise Support Academy guidance to help Fairfax Water plan and execute the migration. The solution included tailored support plans, regular status calls, journey checks, cutover planning, training courses, and continuous quality checks, resulting in a successful transition to SAP S/4HANA and increased accounting and controlling efficiency, which simplified maintenance, data reconciliation, and year-end audits.

Fairfax Water

Tamara Powlas

Senior Business Analyst