Case Study: Cardinal Health streamlines payback and chargeback processes with SAP and Vistex solutions

How Did a Major Healthcare Provider Reduce Costs with Streamlined Payback and Chargeback Processes

Cardinal Health, a major healthcare provider, sought to reduce its total cost of ownership by streamlining its complex payback and chargeback processes, which involved manual data validation and a lack of visibility into operations. To achieve its goal of providing better value while avoiding business disruption, the company turned to vendor SAP and its applications by Vistex for a modernized solution.

SAP implemented a multiyear, phased solution using its SAP Paybacks and Chargebacks, SAP Incentive Administration, and SAP Data Maintenance applications. This streamlined data management and integrated processes for calculating and collecting rebates. The results included streamlined operations for improved profitability analytics, a cultural shift toward innovation, and the realignment of high-cost resources from manual tasks to more strategic work.

Cardinal Health

Ed Schaffer

Director of Strategic Planning