Case Study: MEIKO Maschinenbau GmbH achieves standardized, more efficient field service with SAP

How Can Technicians Provide Consistent Field Service Whether Up a Mountain or Out at Sea

MEIKO Maschinenbau GmbH & Co. KG, a global maker of ware-washing and cleaning and disinfection machines, needed to unify field service operations across its branches, which were using different systems and processes. This inconsistency created extra ERP interfaces, more support work, errors, and limited visibility for global performance. To address this, MEIKO worked with SAP, using SAP Field Service Management and SAP Enterprise Support.

SAP implemented a standardized, smartphone-based field service system with dynamic checklists and automated scheduling to send the nearest qualified technician to each job. The rollout improved usability and increased efficiency by more than 15% after the first 510 users were onboarded, while also reducing complexity and enabling better company-wide data for future KPIs. MEIKO also needed only a five-hour session to train service technicians on the new system, showing how quickly SAP supported adoption.

MEIKO Maschinenbau GmbH

Andreas Wetzel

Chief Digital Officer Group Services