Case Study: O2 IT Services achieves a clear SAP S/4HANA transition plan with SAP Services and Support

How Can Customized Support Help Chart Tangible Steps and Milestones to Next-Generation ERP

O2 IT Services (O2 ITS), a subsidiary of telecom provider O2, needed to help a public-sector customer move from a highly customized SAP ERP environment to SAP S/4HANA while protecting critical business processes such as budgeting, treasury connectivity, payroll, and travel management. Facing the complexity of a next-generation ERP transition, O2 ITS turned to SAP Services and Support, including SAP Value Assurance and SAP Enterprise Support, for hands-on guidance.

SAP helped O2 ITS build a robust transition plan with a clear value and implementation strategy, integration assessment, custom-code health checks, and readiness analysis. The result was a practical roadmap for SAP S/4HANA that aligned with the SAP innovation roadmap, identified affected interfaces, estimated effort, and provided tangible remediation recommendations to support a smoother digital transformation.

O2 ITS

Michal Kopeček

Key Account Manager