Case Study: City of Vienna achieves unified contract management and greater transparency with SAP S/4HANA and SAP Services and Support

How Can a First Step to Unified Contract Management Help Pave the Way to a Digitalized Organization

The City of Vienna wanted to advance its “Smart City” strategy by centralizing and digitalizing contract management across Wien Digital, its newly merged IT department. Using SAP S/4HANA for enterprise contract management, the city aimed to unify diverse legal contracts in one repository and prepare for future integration with SAP Fiori apps and third-party digital signature tools.

SAP implemented a pilot solution that was delivered smoothly and remotely, reducing coordination effort while improving visibility across the full contract lifecycle. The result was greater transparency, better compliance with deadlines and audits, and increased productivity across key business and HR processes, with the potential for further efficiency gains as SAP S/4HANA is expanded.

City of Vienna

Thomas Ugolini

Head of Customer Center of Expertise