Case Study: Ecobank improves procurement transparency and efficiency with SAP Ariba

How Can a Business Enhance the Customer Experience with More Efficient Procurement Operations

Ecobank, a leading pan-African banking group, sought to enhance its customer experience by digitalizing its internal operations. The bank faced challenges with manual procurement processes, a lack of spend visibility, and the need to improve regulatory compliance. To address this, Ecobank chose to implement a suite of SAP Ariba solutions to transform its procurement function.

By deploying SAP Ariba solutions for sourcing, contracts, supplier management, buying, and invoicing, SAP helped Ecobank automate its processes. The results included a 29% reduction in manual intervention for purchase orders and invoices, complete automation of the invoicing environment, and improved groupwide spend control and reporting. This transformation provided the transparency and efficiency needed for Ecobank to operate as a future-proof bank with more responsive services.

Ecobank

Ade Ayeyemi

Group Chief Executive Officer