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Case Study: Arthrex achieves faster issue resolution with SAP Support Portal and Expert Chat
A SAP Case Study
How Arthrex was able to resolve issues faster with the Expert Chat service and SAP Support Portal
Arthrex, a healthcare medical equipment manufacturer based in Naples, Florida, needed faster access to technical support and information for its orthopedic products and medical device operations. The company used SAP Support Portal and Expert Chat to help its teams find answers and resolve issues more efficiently.
SAP implemented Expert Chat and the SAP Support Portal, giving Arthrex access to SAP Notes, knowledge base articles, product documentation, and community content, plus real-time conversations with SAP experts. According to Arthrex, this approach improved collaboration and led to faster issue resolution.
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Arthrex
Ikram Farooqi
Business Systems Analyst Principal