Case Study: 1&1 achieves greater customer satisfaction with SAP Signavio Process Manager from SAP

How 1&1 enabled the automation of business process management and notation processes with SAP Signavio solutions

1&1 Telecommunications AG, one of Germany’s leading telecommunications providers, faced intense competition, complex regulations, and rising customer expectations in its broadband and mobile businesses. To improve customer satisfaction and gain more flexibility in customer-facing processes, 1&1 turned to SAP Signavio Process Manager as part of its business process management approach.

SAP Signavio helped 1&1 shift to stakeholder-specific process modeling, train all employees as potential modelers, and automate support workflows such as call routing and fault clearance. The result was stronger BPM performance, faster process planning, and improved customer satisfaction, with 100% of employees trained and thousands of order processes modeled in SAP Signavio Process Manager.

1&1

Mark Ross

Enterprise Architect, Solution Design Methods