Case Study: Harry & David boosts warehouse performance and holiday fulfillment with SAP ActiveEmbedded

Harry & David: Managing the Holiday Warehouse Rush with Help from SAP ActiveEmbedded

Harry & David, a major gourmet food and gift retailer, faced significant challenges in its warehouse operations during the holiday season, when 70% of its annual sales occur. The company needed to optimize its SAP Extended Warehouse Management system to handle extreme daily volumes, improve performance, and increase inventory accuracy without adding seasonal staff.

SAP deployed its ActiveEmbedded service, providing an on-site expert who used an integration validation methodology to analyze processes and custom code. Following SAP's recommendations, Harry & David implemented numerous improvements, which resulted in a 15+ point increase to 99%+ warehouse accuracy, put-away confirmations that were more than 50% faster, and the elimination of manual interventions. The solution from SAP allowed the company to ship up to 300,000 packages daily and successfully navigate the holiday rush without any critical system issues or the need for extra personnel.

Harry & David

Heather Bothern

Manager