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Case Study: Samsung achieves reliable ecommerce support with SAP Commerce Cloud
A SAP Case Study
Handling development projects and urgent database requests efficiently and effectively
Samsung Electronics Co. Ltd., a major high-tech manufacturer in South Korea, needed reliable support for its digital commerce operations as it prepared for high-demand periods like Black Friday and Cyber Monday. The company relied on SAP Commerce Cloud and faced the challenge of managing development projects and urgent database requests efficiently.
SAP provided consistent, dedicated support for SAP Commerce Cloud, helping Samsung respond quickly to critical requests and maintain readiness for peak shopping events. Samsung highlighted SAP’s efficiency and dedication as highly valuable, especially around Black Friday and Cyber Monday, though no specific numerical results were provided.
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Samsung
John Kim
Principal Technical Support Manager