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Case Study: Bristol Myers Squibb achieves smarter AI-driven productivity with SAP Business Technology Platform
A SAP Case Study
Going Smarter with AI and SAP Business Technology Platform
Bristol Myers Squibb, the biopharmaceutical company based in Princeton, New Jersey, wanted to democratize AI for employees so they could get smarter answers from company-specific data, language, and workflows. To address this challenge, the company worked with SAP to build an intelligent assistant on SAP Business Technology Platform, using SAP Build Work Zone and a SAP Fiori app connected to SAP S/4HANA and Azure OpenAI.
SAP implemented a live AI-powered app that searches live and historical SAP data plus general knowledge, then returns tailored responses through a familiar work portal. The result was improved productivity by 1%, with future profit impact estimated at 3–5%, along with 99% answer accuracy and faster, more informed decision-making across the organization.
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