Case Study: GRSA improves customer satisfaction with SAP Cloud Platform and BlueBoot Mobile Forms

Going Mobile to Track Customer Sentiment with SAP Cloud Platform

GRSA, a major Brazilian food service provider and part of Compass Group, faced the challenge of staying connected to client sentiment across its vast network of over 2,000 operating units. The company needed to improve its customer satisfaction tracking with mobile capabilities and reduce response times to client feedback. To address this, GRSA partnered with SAP to implement a solution using SAP Cloud Platform and BlueBoot Mobile Forms.

By deploying BlueBoot Mobile Forms on SAP Cloud Platform, GRSA empowered its field teams to perform on-site customer satisfaction surveys and relay data in real time, even offline. This solution from SAP enabled faster issue resolution and more dynamic customer interactions. The results included a 100% faster completion of surveys and gave over 100 employees 24x7 mobile access, leading to improved service and stronger client relationships.

GRSA

Paulo Fangundez

IT Project Manager