Case Study: Grupo Q achieves a smooth go-live and improved customer satisfaction with SAP Digital Business Services

Gaining the Competitive Edge with SAP Digital Business Services

Credi Q, part of the Grupo Q enterprise in El Salvador, faced the challenge of completing a highly complex system implementation for its car loan business without delays. The company needed to minimize potential issues before the go-live date and improve collaboration to better prioritize customer needs. They engaged SAP for its expertise and the SAP ActiveEmbedded services to act as a trusted advisor and reduce project risk.

With the support of SAP Digital Business Services, Credi Q successfully implemented a contract lifecycle and contract accounts payable solution. SAP facilitated a smooth go-live, which improved the company's operational efficiency and enhanced its customer services. This successful implementation directly led to increased customer satisfaction and made the process of buying a car easier for its clients.

Grupo Q

Juan Carlos Juarez

CIO