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Case Study: Shanghai Xinyu Watch & Clock Group boosts SAP ERP performance with SAP Enterprise Support
A SAP Case Study
Gaining Full Leverage from SAP Enterprise Support Services
The retail company Shanghai Xinyu Watch & Clock Group Ltd. faced the challenge of needing to gain full value from its SAP software investment. Their goals were to increase awareness and usage of the available SAP Enterprise Support services in order to improve system performance and boost user productivity and satisfaction.
To address this, SAP implemented its expert services, including the SAP EarlyWatch Alert monitoring service, performance tuning, and the SAP Business Process Performance Optimization service. This solution provided direct access to SAP consultants, who delivered expert recommendations and shared industry best practices. As a result, Shanghai Xinyu realized genuine software performance improvements. The vendor SAP reported that this effort saved 50% of the time previously required for both performance issue detection and subsequent optimization.
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Shanghai Xinyu Watch & Clock Group Ltd.
Hou Dan
Basis Manager