Case Study: Saudi Ground Services Company achieves cost-optimized HR transformation with SAP SuccessFactors and SAP Preferred Success

Fulfilling Customer-Centric Vision with People-Centric HR Transformation

Saudi Ground Services Company, a major ground services provider in Saudi Arabia, needed to transform a fragmented HR environment that relied heavily on manual processes, decentralized data, limited self-service, and weak reporting. The company turned to SAP SuccessFactors solutions and SAP Preferred Success to build a clearer HR roadmap, improve user adoption, and optimize costly, underused software licenses.

SAP implemented a digital HR transformation that centralized data, enabled mobile HR workflows, and automated paper-based processes with custom forms and analytics dashboards. The result was 30 automated workflows, 8 people analytics dashboards, 5 automated forms, and implementation completed in under 24 months, helping Saudi Ground Services Company improve payroll, audit, and time management while creating a more connected, future-ready HR system.

Saudi Ground Services Company

Ahmed Mohammed Alzahri

CHRO