Case Study: FLO improves customer experience and return accuracy with SAP solutions and SAP Advisory Services

FLO Improving the Customer Experience with Innovations Powered by Machine Learning

FLO, a leading Turkish footwear retailer and manufacturer, was looking to improve customer service by speeding up the way it handled returned items. The company needed a more efficient, accurate process for determining return reasons and reducing the long delays and costs tied to manual inspection, using SAP solutions and SAP Advisory Services.

SAP helped FLO build a machine learning-enabled return application on SAP Business Technology Platform, SAP HANA Cloud, and SAP Analytics Cloud. The solution improved real-time return processing, helped predict whether items were defective, and reduced inspection workload by 50%, increased accurate real-time responses by 60%, and cut human errors by 35%.

FLO

Derya Yeliz Coşar Soğukkuyu

SAP Project Manager