Case Study: Fiji Revenue and Customs Service achieves improved compliance and 24x7 taxpayer self-service with SAP S/4HANA and SAP Tax & Revenue Management

Fiji Revenue and Customs Service Transforming the Tax Landscape and the Taxpayer Experience

Fiji Revenue and Customs Service (FRCS), the largest tax authority in Fiji, needed to modernize its aging tax administration systems and improve taxpayer services. With a 30-year-old ERP, incomplete data, and paper-based processes, FRCS wanted a self-service platform that would let more than 300,000 taxpayers lodge returns and access accounts and business-license services online. SAP S/4HANA and SAP Tax & Revenue Management were used to support this transformation.

SAP helped FRCS implement a workflow-driven, integrated digital tax platform with 24x7 online access and automated approvals. The result was improved workforce efficiency, better taxpayer compliance, and a 360-degree view of taxpayers, along with measurable impact including a 20% reduction in paper usage, more than 113,000 taxpayers registered online, about 170,000 PAYE returns filed online over two years, and about 260,000 VAT returns filed online over 3.5 years.

Fiji Revenue and Customs Service

Mark Dixon

Chief Executive Officer