Case Study: Expo 2020 Dubai achieves streamlined mega-event operations with SAP S/4HANA and SAP Ariba

Expo 2020 Providing Excellent Experiences to Millions Through Digital Transformation

Expo 2020 Dubai faced the challenge of planning and operating a massive one-time global event with hundreds of stakeholders, soaring transaction volumes, and the need to replace manual spreadsheets with a single, reliable digital platform. To support finance, HR, and procurement at scale, the customer chose SAP S/4HANA and SAP Ariba solutions.

SAP implemented an integrated digital foundation that unified processes, automated approvals, and streamlined the procure-to-pay cycle, giving buyers and suppliers one portal and real-time visibility into transactions. The results included 26% average sourcing savings, a 10%–12% reduction in procurement cycle times, and 33% of total spend awarded to small and medium-sized enterprises, while also reducing paper-based work and unplanned spend.

Expo 2020 Dubai

Adam Bektic

Director of Procurement and Contracts