Case Study: OILES CORPORATION achieves global IT efficiency and near-total system availability with SAP Solution Manager and SAP Enterprise Support

Expanding Operations with SAP® Solution Manager and SAP Enterprise Support

OILES CORPORATION, a high-tech manufacturer of oil-less bearings and components, faced challenges with disparate IT systems and limited capacity as it expanded its global operations. The company had increasing custom code, multiple operating systems, and rising demand that its infrastructure could not efficiently support. To address this, they partnered with vendor SAP and implemented SAP Solution Manager alongside SAP Enterprise Support services.

SAP provided a solution that consolidated systems and standardized global business processes. The implementation led to highly efficient IT service management, with 74% of incidents now resolved by the internal help desk and system availability reaching 99.96%. The results included a 63% reduction in external IT spending compared to the industry average and the identification of key areas for business process improvement, enabling smoother cash flow and greater customer satisfaction for OILES CORPORATION.

OILES CORPORATION

Kenichi Kato

Head of Information Technology and Processing