Case Study: Etihad Airways achieves faster cloud transformation and improved IT stability with SAP RISE with SAP

Etihad Airways Offering Personalized Passenger Experiences for Better Journeys

Etihad Airways, a global passenger and cargo airline, faced major disruption from the COVID-19 pandemic after grounding its fleet and needed to move from an on-premise IT environment to the cloud. The company chose SAP, using RISE with SAP, SAP ERP private edition, and SAP Services and Support to modernize core business processes like finance and procurement.

SAP helped Etihad Airways complete the deployment in under six months, with the project running from start to finish in just 5 months. The solution centralized support, managed infrastructure and applications, improved SLA performance, and increased IT landscape productivity and stability, freeing Etihad’s team to focus on higher-value business work.

Etihad Airways

James Furness

Head of Value Stream – Enterprise and Corporate Technology