Case Study: Delaware Consulting achieves smarter workforce competency development with SAP SuccessFactors

Enhancing workforce competencies with realtime insights and training

Delaware Consulting, a global professional services firm, faced the challenge of ensuring employees had the right skills while supporting continuous growth, better visibility into competency levels, and less manual HR work. To address this, it worked with SAP on a competency management initiative centered on integrating workforce development with SAP SuccessFactors and SAP BTP.

SAP implemented the Competency App, which delivers real-time insights, automates competency scoring, and streamlines training and progress tracking across the workforce. The solution cut administrative time by 50%, increased employee engagement by 2x, and improved skills development by 30%, while supporting 2,400 end users and about 1,200 competency ratings per week.

Delaware Consulting

Thomas Lecluyse

Lead Expert Talent Management