Case Study: Microsoft achieves predictive, real-time supply chain planning with SAP Integrated Business Planning for Supply Chain

Enabling Predictive Planning Capabilities with the SAP Integrated Business Planning for Supply Chain Solution

Microsoft, the high-tech giant based in Redmond, Washington, needed to modernize a highly manual supply chain planning process that relied heavily on spreadsheets and created inventory, risk, and service challenges amid rapid growth and rising customer expectations. To address this, Microsoft turned to SAP Integrated Business Planning for Supply Chain, working with SAP to connect planning and analytics with Microsoft Azure.

SAP implemented an integrated, predictive planning solution that helped Microsoft generate and compare scenarios, improve forecast accuracy, and support more real-time decision-making. The results were significant: Microsoft reduced cycle times by 87%, cut manual touches by more than 50%, improved on-time planning by 75%, and achieved 99.9% availability, while also shortening order confirmation windows and reducing unconfirmed order backlog.

Microsoft

Andrew Baucher

Director Supply Planning (Devices)