Case Study: Terumo BCT achieves faster, error-free sales order processing with SAP

Empowering digital transformation Codeveloping next-gen sales order automation

Terumo BCT, a healthcare medical device provider, was struggling with a manual sales order process that required employees to transfer order data from emails into SAP S/4HANA. The work was time-consuming, error-prone, and slowed customer service, while also limiting scalability as order volumes grew.

SAP implemented Sales Order Automation using SAP Build Process Automation and SAP Document Information Extraction, with SAP Build Work Zone for exception handling and approvals. The solution automated 73% of orders, saved employees 70% of their time, and processed about 150,000 documents per year, improving accuracy, response times, customer satisfaction, and scalability without adding workforce strain.

Terumo BCT

Tim Van Camp

Senior Business Analyst - Order-To-Cash