Case Study: Dräger achieves 60% higher user acceptance with SAP Solution Manager

Dräger: Increasing User Acceptance by 60% with SAP Solution Manager

Dräger, a global healthcare technology company, sought to improve its system management and ensure compliance in a critical industry. To meet this challenge, they partnered with SAP to implement SAP Solution Manager, aiming to gain greater control over their operations and create a solid technical foundation for their SAP software systems.

By working with SAP in the Early Adopter Care program, Dräger established key processes in SAP Solution Manager for change request management, technical monitoring, and system landscape management. The solution provided by SAP delivered significant results, including a 60% increase in user acceptance and a 25% improvement in change request management performance. This gave Dräger extended flexibility for upgrades and a stronger platform for ongoing innovation.

Drager

Clemens Birke

Head of ERP Basis and User Permission Management Information Technology