Case Study: DKB Service achieves greater process transparency and customer satisfaction with SAP Signavio

DKB Service Taking a Proactive Approach to Business Process Mapping and Optimization

DKB Service GmbH, a subsidiary of Deutsche Kreditbank AG, needed a better way to centralize business process mapping and improve transparency across departments. Using different tools and locally stored files had created silos, limited oversight, and made it difficult to optimize processes proactively and improve customer experience.

SAP implemented SAP Signavio Journey Modeler, SAP Signavio Process Manager, and SAP Signavio Process Collaboration Hub to create a single, collaborative environment for process mapping and transformation. As a result, DKB Service improved process transparency and collaboration, identified redundancies and inefficiencies earlier, and strengthened customer interactions; the rollout also generated 4,600 clicks in the transformation hub in one month, with 20% of process-management-centric employees maintaining processes daily and more than 2,000 employee comments added to process diagrams.

DKB Service

Florian Sturm

Strategic Process Management