Case Study: City of Cape Town digitalizes investigations with SAP Investigation Management

Digitalizing Key Investigative Processes with SAP Investigation Management ® for Public Sector

The City of Cape Town, with a population of 3.8 million, faced the challenge of managing investigations across its numerous safety and security services without an integrated platform. The city selected SAP and its SAP Investigation Management for Public Sector package to digitalize these key processes, aiming to improve governance and data reliability.

SAP implemented the solution in a swift three-month project requiring no custom development. The result was a single, integrated platform that handles the entire case lifecycle, leading to enhanced standardization, better reporting, and improved traceability for prosecution purposes. The City of Cape Town now has a reliable system that equips staff with accurate data to make more timely and efficient decisions.

City of Cape Town

J.P. Smith

Mayoral Committee Member for Safety and Security