Case Study: Deutsche Börse Group achieves greater agility and standardized cloud-based business processes with SAP

Deutsche Börse Increasing the Agility and Standardization of Business Processes Through Use of the Cloud

Deutsche Börse Group, the international exchange organization, needed to standardize and automate business processes across its global operations while meeting strict financial-sector security and regulatory requirements. To do this, it worked with SAP and adopted SAP Business Technology Platform, SAP S/4HANA on Google Cloud Platform, and other cloud solutions to replace manual, fragmented workflows with a more integrated cloud-based approach.

SAP implemented a phased cloud transformation covering HR, purchasing, travel and expense management, analytics, customer service, and governance processes. As a result, Deutsche Börse Group improved efficiency, enabled real-time reporting and better cross-team collaboration, and supported mobile and remote work; SAP Service Cloud now manages about 30,000 customer interactions each week, and managers can approve tasks on the go.

Deutsche Börse Group

Lars Bolanca

Head of Corporate IT