Case Study: Serco Group achieves faster recruitment and 100% training compliance with SAP SuccessFactors

Delivering High-Quality Public Services with SAP SuccessFactors Solutions

Serco Group, a major government services provider, faced a significant challenge in recruiting and training a high volume of staff across numerous global contracts and diverse sectors. The company needed to streamline its complex HR processes to quickly find qualified candidates and ensure they met strict compliance training requirements for delivering critical public services. To address this, they turned to vendor SAP and implemented SAP SuccessFactors solutions.

By deploying SAP SuccessFactors Recruiting and Learning solutions, Serco consolidated its HR processes onto a single, cloud-based platform. This implementation by SAP enabled faster recruitment through social advertising and online applications, improved tracking of mandatory training, and provided better insight into candidates. The results were substantial, including £1 million in recruitment cost savings, 100% training compliance, and an accelerated hiring process that supports over 15,000 new hires each year.

Serco Group

Phil Clarke

Head of Global Resourcing