Case Study: CTT - Correios de Portugal achieves streamlined revenue management with SAP Convergent Mediation by DigitalRoute

CTT - Correios de Portugal Streamlining Revenue Management

CTT – Correios de Portugal, a 500-year-old postal and parcel company, needed to modernize its revenue management as it shifted from mail delivery to parcel distribution and event-based billing. Its traditional ERP system lacked the flexibility to support new business models, manage complex customer contracts, and maintain accurate billing data at scale. CTT turned to SAP Convergent Mediation by DigitalRoute as part of SAP’s Industry Cloud portfolio.

SAP implemented SAP Convergent Mediation by DigitalRoute to centralize, clean, enrich, and route revenue-critical event data from CTT’s logistics networks. The solution handled up to 800,000 events per day, improved revenue assurance, reduced time to market for new solutions, and enabled CTT to support multiple billing models more efficiently.

CTT

Sofia Cruz Pinho

SAP BRIM Analyst