Case Study: SA Power Networks achieves safer, more efficient infrastructure and HR operations with SAP AI and SuccessFactors

Continuing a legacy of innovation with AI-assisted infrastructure management and HR processes

SA Power Networks, the electricity distributor for South Australia, faced the challenge of managing aging infrastructure across a vast service area while keeping field workers safe and improving HR efficiency. Using SAP Business AI, SAP Business Technology Platform, and SAP SuccessFactors HCM, the company set out to make asset inspection and maintenance easier for its dispersed workforce and to reduce manual work in HR processes.

SAP implemented AI-assisted tools and integrated platforms to surface the right information quickly in the field, such as relevant inspection guidance, diagrams, and manuals, while streamlining employee and HR workflows. As a result, SA Power Networks improved safety and efficiency, better supported asset management, and modernized HR operations across its organization.

SA Power Networks

Matthew Pritchard

Head of Digital Technology, Architecture, and Data