Case Study: Coles achieves faster, simpler access to business applications with SAP Launchpad Service

Coles Reshaping and Simplifying Business Users’ Access to Key Software Applications

Coles, one of Australia’s leading retailers, was struggling with a legacy portal on an outdated technology stack that made access to business applications slow and cumbersome. Repeated security logins, poor single-sign-on support, and an aging user interface created a suboptimal experience for business users. Coles turned to SAP Launchpad service to replace the old portal and create a more modern, secure way to access its software landscape.

With SAP, Coles implemented a single point of entry for SAP, custom, third-party, and SAP Fiori apps, supported by SAP Early Adopter Care to reduce implementation risk. The result was faster access and a better user experience, with single sign-on enabled, role-based permissions strengthened, and the legacy portal retired. Coles also reported an 80% reduction in effort to maintain roles and authorizations and a 70% reduction in access time by eliminating multiple password entries.

Coles

Cameron Borley

Head of Corporate Systems